Why are not all pages scanned when using an Automated Document Feeder (ADF)?

Problem:
Not all pages are scanned into Scan2Invoice when using an Automated Document Feeder (ADF) / Multi page scanning is not working.

Cause:
In order to scan multiple pages through the ADF, we recommend using a TWAIN driver. If a WIA driver is chosen, it may not allow Scan2Invoice to scan multiple pages.

As an example, there are 2 scanner drivers installed for the same scanner in the picture below. You can identify the WIA driver as it has usually WIA in it’s name:

  1. Dell 133
  2. WIA-Dell 133

Solution:
If you are having problems with scanning multiple pages, try not to use the WIA driver provided by Mircosoft. Instead, please download and install the latest TWAIN driver from the manufacturers website. This will often resolve the problem.